Mosaic - Uniting, Empowering and Celebrating Caring Communities

How we have adapted our work to the Covid-19 pandemic:

Once Covid-19 began to take hold, Mosaic had no choice but to suspend services as of 16th March 2020. In response to the vast number of calls received from our existing users and clients, we set up the COVID-19 RESPONSE PROJECT. Mosaic quickly undertook a community survey, considered the feedback received from beneficiaries and decided that a phone-based service would offer the BAME communities in the Church Street, Harrow Road and Maida Vale areas the best support in the current circumstances.

Our trained “Mosaic Women”, already a key social resource and asset within the community and with a proven track record in Westminster, are ideally suited to this new challenge and shift in project delivery. The effectiveness and the popularity of Mosaic’s approach to community strengthening is based on our tried and tested community-led approaches, validated by our service users, who value Mosaic and our high quality professional services. Now with the outbreak of Covid-19, the Mosaic Women have become the first point of contact for BAME residents’ worries and concerns during the pandemic.

Mosaic continues to build the skills and capacity of our community advocates by offering weekly online training and supervision support and advice. Currently, 9 Mosaic Women are providing essential phone-based health and emotional wellbeing support, particularly to the over 50s, and are encouraging other women to engage in community strengthening, health and wellbeing resilience building activities. We are currently reaching out to an average of 54 isolated BAME women a week. Mosaic’s work is impacting on whole households, diffusing tensions between family members and re-building stronger families, as well as intergenerational relationships, fractured during lockdown.

Mosaic is the ‘go to’ organisation for all stakeholders involved in addressing the implications of the global pandemic in the Church Street, Harrow Road and Maida Vale areas. Local authorities, community and voluntary organisations rely on us for information, guidance and feedback on the development and review of policy and service provision.

We are grateful to our supporters: Church Street, Neighbourhood Keepers Programme, Big Lottery Community Fund, Microsoft (London Community Foundation) and Westminster City Council


I have been suffering from isolation and loneliness since the lockdown. Mosaic has helped me to cope with lockdown by keeping in touch with me regularly. They supported me and listened to my concerns…”.

Client. Mrs. Mwk

Mosaic provided me with one to one emotional support as I was experiencing stress and worry. The Advocate talked me through breathing exercise which helped me to relax”.

Client. Henna Bibi

I was unable to access relevant services due to my language barrier. Mosaic’s Advocate helped interpret and I was able to reach the service required. I really appreciate the service Mosaic has been providing for vulnerable people in the community.”

Client. Jamila Begum


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